Summer Intern (Front Desk) – Wakefield-Wake Forest

Join the OrthoNC Team

OrthoNC is hiring a Summer Intern (Front Desk). This is a unique opportunity to thrive in a high-volume, collaborative environment while providing a warm, welcoming experience for every patient.

What You’ll Do

• Deliver outstanding customer service and maintain professional patient interactions at all times
• Perform routine clerical and administrative duties, including answering phones, greeting patients, assisting with check-in/check-out, collecting patient information, and processing payments
• Receive patients, answer questions, and direct inquiries to the appropriate person or department
• Maintain office forms and procedures, assist with scanning mail, and manage EMR task buckets
• Assist with processing incoming referrals
• Operate office equipment as needed
• Compose, type, and edit correspondence, memoranda, and other materials, including electronic document management
• Assist patients and staff with department resources and general office support
• Support clinical teams to ensure smooth provider and patient flow
• Prepare patient charts according to physician-specific policies and procedures
• Verify insurance benefits and eligibility, and obtain authorizations as needed
• Collect co-payments and other time-of-service payments and balance daily financials
• Accurately enter and update patient demographics and insurance information in EMR
• Schedule patient appointments accurately and efficiently
• Maintain a clean, organized work environment and stay on task to ensure timely patient service
• Assist with additional administrative duties as assigned

What We’re Looking For

• Previous front desk, administrative, or customer service experience in a medical setting preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in handling payments and balancing end-of-day financials
• Flexible, adaptable, and a team player
• Demonstrates ethical conduct, initiative, and effective time management
• Experience with insurance verification and EMR systems preferred

Required Education & Experience

• High school diploma or equivalent

Preferred Education & Experience

• Minimum of 2 years of experience in a medical field

Why OrthoNC

OrthoNC is a premier, multi-specialty orthopedic group with multiple locations throughout the Triangle. Our front office team plays an essential role in ensuring every patient’s visit starts and ends with excellent service.

Schedule & Time Off

• Schedule TBD

Compensation & Benefits

• Competitive salary, commensurate with experience
• 401(k) with company match

Education & Professional Development

• Ongoing training and skill development opportunities

Apply Now

Ready to join a supportive, high-performing team? Submit your resume, cover letter, and references today.

Learn more at www.orthonc.com

OrthoNC is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.