INCLEMENT WEATHER UPDATE FOR MONDAY, 12/10: Wakefield, Knightdale, Urgent Care and Physical Therapy locations will open at 10AM. Henderson and Oxford locations will be CLOSED. Stay Safe!
In our efforts to keep your medical costs down, we request that you pay when services are rendered. Because we are considered a specialty practice, your insurance company may require that you obtain a referral from your primary care provider before being seen by us. As the insured person, this is your responsibility. We recommend that you contact your health insurance company to determine whether or not you need a referral to be seen by us before scheduling an appointment with one of our physicians.
We participate with most insurance plans, but it is your responsibility to call your insurance company to determine whether or not we participate with your particular plan.
Please be prepared to provide your insurance card at every visit. Also, tell us if there is a change in your address, telephone number, or insurance coverage at the time of your visit.
All co-payments and fees are due when services are rendered. We cannot waive your co-payment as this is an agreement between you and your insurance company. It is your responsibility to know your insurance policy requirements, such as co-payments and deductibles. We will not become involved in disputes between you and your insurance company regarding deductibles or co-payments.
We will ask for a deposit for any “elective” surgery/procedure before scheduling the surgery/procedure. This deposit is known as the “patient responsibility” in your insurance coverage.
This office files primary insurance only for the types of insurance with which we participate. If your insurance company has not paid in FULL within 45 days, the balance due may become your responsibility. If overpayment occurs, we will credit your account and you may request a refund, as long as there are no other balances owed. We accept cash, checks, and the following credit cards: Discover, American Express, Visa, and MasterCard.